Arlo|Smart Home Security|Wireless HD Security Cameras

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mustafaicil
Aspirant
Aspirant

I have 3 Arlo Baby's all with exactly the same settings, but one of them keeps changing the timezone from +2 to +3 by itself. I tried resetting it to the correct timezone using the web interface and mobile app multiple times. Everytime it seems to be ok for a day or two and then it again reverts back to the wrong timezone. The other 2 Arlo Baby's do not have that issue.

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ShayneS
Arlo Moderator
Arlo Moderator

Which version of the Arlo app are you currently using? 

mustafaicil
Aspirant
Aspirant

4.1 (5991)

ShayneS
Arlo Moderator
Arlo Moderator

Have you tried a factory reset on the baby camera? 

mustafaicil
Aspirant
Aspirant

Yes I did. Factory Reset, firmware update - all basic troubleshooting done. Still the issue continues. 

ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update, I will provide more info as soon as possible. 

mustafaicil
Aspirant
Aspirant

I just wanted to check if you were able to find a solution for this. 

ShayneS
Arlo Moderator
Arlo Moderator

This is being investigated and I will be sure to provide an update as soon as I can. 

mustafaicil
Aspirant
Aspirant

Ok. Thanks. 

ShayneS
Arlo Moderator
Arlo Moderator

The team is still investigating this issue.

 

Thanks 

mustafaicil
Aspirant
Aspirant

Thanks for following up on this. Since the last app update, I've been viewing the time zone to see if the problem happens again. Normally it was happening every couple of days or latest after a week of correcting it. It's been almost 1.5 weeks and so far it seems to be stable. I will keep on monitoring for some more time to make sure it is fixed for good.

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