Flashing multi colour arlo baby

[Hello1234]

Hello, my arlo baby monitor won’t connect to the internet. It flashes amber, blue and purple. I’ve tried turning off / on, rebooting etc and same issue. Anyone else had this issue? Arlo chat won’t even connect me to an agent! 

[ShayneS]

Have you tried performing a factory reset? 

[Hello1234]

Yes several times. 

[ShayneS]

Via these instructions?: https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

Thanks 

[Hello1234]

Thanks for the link. Yes I have tried this and it returns to flashing all colours. 

[ShayneS]

Are you able to start the onboarding process within the app?