Arlo|Smart Home Security|Wireless HD Security Cameras

Always listening mode shuts off in night on iPhone XR iOS 13.3.1

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Follower
Follower

We had the app working great for over a month with the always listening mode streaming at night and now the past three nights it shuts off sometime in the middle of the night. Not sure why this is happening, it appears both my husband and I are up to date on phone iphone Xr iOS 13.3.1

Model: ABC1000 | Arlo Baby
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Arlo Moderator
Arlo Moderator

Hi Chacolex,

 

Have you tried reinstalling the Arlo app and rebooting your iPhone XR devices to see if that helps? Do you know how long the Always Listening mode goes for till it shuts off or turns off?

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Guide
Guide
Mine has been doing the same thing.
Model: ABC1000 | Arlo Baby
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Arlo Moderator
Arlo Moderator

Hi Lhboyd,

 

Have you tried the following steps shown above to troubleshoot?

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Guide
Guide
Yes, I followed those instructions. It still cut out again.
Model: ABC1000 | Arlo Baby
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Arlo Moderator
Arlo Moderator

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

Discussion stats
  • 5 Replies
  • 425 Views
  • 1 Like
  • 3 In Conversation