Arlo|Smart Home Security|Wireless HD Security Cameras
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cancarlo
Tutor
Tutor

Hello,

 

I'm not sure I hit a bug but I wanted to get some feedback on this.

 

Despite the camera being set for the 1080p video resolution (which works perfectly), the snapshots are - surprisingly - 1280x720 instead. Is this the expected behavior? Why aren't they 1920x1080 since the sensor is capable of capturing at this resolution?

 

Thank you!

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JamesC
Community Manager
Community Manager

After reviewing this with engineering, i'm told this is behaving as designed. Snapshot resolution is independent from video streaming/recording resolution and is fixed at 1280x720.

 

JamesC

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JamesC
Community Manager
Community Manager

cancarlo,

 

I tested this and got the same results. Video clips were in 1080p, it was only snapshots that remained 1280x720 when the camera was set to both 720p and 1080p.

 

I will escalate this to the development team requesting clarification.

 

JamesC

JamesC
Community Manager
Community Manager

After reviewing this with engineering, i'm told this is behaving as designed. Snapshot resolution is independent from video streaming/recording resolution and is fixed at 1280x720.

 

JamesC

cancarlo
Tutor
Tutor

Thank you for clarifying.

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