Arlo|Smart Home Security|Wireless HD Security Cameras

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FuzzyWolf
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Hey guys,

I just got an arlo audio doorbell and was wonder if it’s normal for the back where you screw it into the wall to only have like a rubber weather seal like things on just one of the screws? Because mine only had them on and seemed like its suppose to have two.

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StephenB
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@FuzzyWolf wrote:
Nope theyre like grey o-rings

Ok.  I just checked my doorbell, and it has two.

 

I suggest exchanging it with the seller.

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StephenB
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@FuzzyWolf wrote:

I just got an arlo audio doorbell and was wonder if it’s normal for the back where you screw it into the wall to only have like a rubber weather seal like things on just one of the screws? Because mine only had them on and seemed like its suppose to have two.

Do you mean the anchors shown on page 4 here: https://www.arlo.com/en-us/images/Documents/ArloAudioDoorbell/arlo-doorbell-installguide.pdf ?

 

They aren't weather seals.  You'd only need them if you are installing the doorbell into wallboard, concrete, or brick.

FuzzyWolf
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Nope theyre like grey o-rings rubbery kinda things that is on the hole that the screw go through on the backplate that you screw into the wall.
StephenB
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@FuzzyWolf wrote:
Nope theyre like grey o-rings

Ok.  I just checked my doorbell, and it has two.

 

I suggest exchanging it with the seller.

FuzzyWolf
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Thank you very much for your help! I’ll contact amazon for a replacement.
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