Motion Or Audio Not Detected

[jordanjd]

I just got the Arlo audio doorbell and it is not detecting motion even in the armed mode. I have tried removing it and re-adding it. I have tried to re-sync it. But the motion detection symbol in the app is always grayed out even in the away mode. I have motion triggered alerts turned on but I’m not getting any notifications. See attached pictures. How do I get it to detect motion?

[jordanjd]

I couldn’t get the screenshots to upload but you can see them on my public album

[ShayneS · Accepted solution]

Have you tried to reset the camera & test again? You can perform a reset by pressing the small button between the batteries for 10 sec.

[jjoliver]

Well, under the eaves of my house. Using the latest version of iOS. You never told me the firmware version, so why should I tell you? Sheesh! Your devices have internet access, you already know these things,

The issue is that after the last client update, I no longer get events from the cameras. I know you will tell me that I don’t know how to set up zones, but I actually do, and they worked for awhile, but not now. And I know you will tell me that I don’t know how to enable events in iOS’ but...yes I know how to do that too. I don’t have the source code for either the operating system or your device (although I suspect it is a version of Linux), so...I, as a last resort, ask for your assistance.

[kuperson]

This happens to my Arlo Pro with EVERY update from netgear - Mid Dec and again last night (Jan 8).  The camera vanishes from my app as if not even connected and the email notificaction settings are erased.  I found that the camera reset button does nothing to remedy it, but taking the battery out of the camera for 30 seconds works for me.

VERY ANNOYING!!

[sbraun2815]

Thanks for suggesting to take out the battery and put it back in.   That worked for my camera as well that was not detecting motion,  I tried to 'live chat'; and email without success.   I then called 3 times and every time after selecting the prompts, someone would answer and then hang up after I started talking.  VERY ANNOYING indeed!

[kuperson]

I've trained my family to look at the green lights on the base station.  When only 2 of the three are lit, we know the camera is out to lunch (maybe like the Arlo support staff?)

[sbraun2815]

Good point !