Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Motion Or Audio Not Detected

I just got the Arlo audio doorbell and it is not detecting motion even in the armed mode. I have tried removing it and re-adding it. I have tried to re-sync it. But the motion detection symbol in the app is always grayed out even in the away mode. I have motion triggered alerts turned on but I’m not getting any notifications. See attached pictures. How do I get it to detect motion?

Message 1 of 8

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Arlo Moderator

Re: Motion or audio not detected

Have you tried to reset the camera & test again? You can perform a reset by pressing the small button between the batteries for 10 sec.

Message 3 of 8

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Aspirant

Motion Or Audio Not Detected

I couldn’t get the screenshots to upload but you can see them on my public album

Message 2 of 8
Arlo Moderator

Re: Motion or audio not detected

Have you tried to reset the camera & test again? You can perform a reset by pressing the small button between the batteries for 10 sec.

Message 3 of 8
Aspirant

original Arlo cameras

Well, under the eaves of my house. Using the latest version of iOS. You never told me the firmware version, so why should I tell you? Sheesh! Your devices have internet access, you already know these things,

 

The issue is that after the last client update, I no longer get events from the cameras. I know you will tell me that I don’t know how to set up zones, but I actually do, and they worked for awhile, but not now. And I know you will tell me that I don’t know how to enable events in iOS’ but...yes I know how to do that too. I don’t have the source code for either the operating system or your device (although I suspect it is a version of Linux), so...I, as a last resort, ask for your assistance.

Model: VMC3030 | Arlo Wire-Free Camera
Message 4 of 8
Initiate

Re: original Arlo cameras

This happens to my Arlo Pro with EVERY update from netgear - Mid Dec and again last night (Jan 8).  The camera vanishes from my app as if not even connected and the email notificaction settings are erased.  I found that the camera reset button does nothing to remedy it, but taking the battery out of the camera for 30 seconds works for me.

VERY ANNOYING!!

Message 5 of 8

Re: original Arlo cameras not detecting motion

Thanks for suggesting to take out the battery and put it back in.   That worked for my camera as well that was not detecting motion,  I tried to 'live chat'; and email without success.   I then called 3 times and every time after selecting the prompts, someone would answer and then hang up after I started talking.  VERY ANNOYING indeed!

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 6 of 8
Initiate

Re: original Arlo cameras not detecting motion

I've trained my family to look at the green lights on the base station.  When only 2 of the three are lit, we know the camera is out to lunch (maybe like the Arlo support staff?)

Message 7 of 8

Re: original Arlo cameras not detecting motion

Good point ! 

Message 8 of 8