Installing Arlo Audio Doorbell into existing wiring to existing chime. Won't trigger on position 2.

[rblaser]

I installed the Arlo Audio Doorbell into existing wiring to use existing chime. It won’t trigger the bell in the house in position 2. In position 1 and 3 it causes a buzz in the existing bell like the doorbell button is being held down and won’t trigger the bell. Doorbell system is 18 VAC & s/b compatible. Tried many of of the suggestions on this forum and none would work. Removed & then would not pair with base, gave up. Appears like a software issue. Has Arlo fixed this issue yet?

[JessicaP]

Hi rblaser,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[Droi]

We have this same issue and there is a group on Facebook too. Have you figured out? We
Would
Love to get this going and I have pictures too. Silly to sell
Something to send back.

[rblaser]

Called the support team for recommendations.  They were not aware of the problem, and upon further discussion, it appeared to me that they were just a generic call center that was not familiar with Arlo products or reported issues.  After several days of frustration trying to get it working, i returned it.