Arlo|Smart Home Security|Wireless HD Security Cameras
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rblaser
Aspirant
Aspirant

I installed the Arlo Audio Doorbell into existing wiring to use existing chime. It won’t trigger the bell in the house in position 2. In position 1 and 3 it causes a buzz in the existing bell like the doorbell button is being held down and won’t trigger the bell. Doorbell system is 18 VAC & s/b compatible. Tried many of of the suggestions on this forum and none would work. Removed & then would not pair with base, gave up. Appears like a software issue. Has Arlo fixed this issue yet?

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JessicaP
Arlo Employee Retired

Hi rblaser,

 

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Droi
Aspirant
Aspirant
We have this same issue and there is a group on Facebook too. Have you figured out? We
Would
Love to get this going and I have pictures too. Silly to sell
Something to send back.
rblaser
Aspirant
Aspirant

Called the support team for recommendations.  They were not aware of the problem, and upon further discussion, it appeared to me that they were just a generic call center that was not familiar with Arlo products or reported issues.  After several days of frustration trying to get it working, i returned it.  

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