Re: Front camera not syncing when doorbell is pressed
Just recently my front door camera willl not sync with my phone when the doorbell is pressed. I can watch the live video from my phone no problem but when the doorbell is pressed my phone will just notify me when someone presses it but I cannot talk to them or see them. Any ideas why this would have suddenly stopped working as I have not changed anything?
Thank you in advance for any help
What exactly are you seeing when the doorbell is pressed? Are you able to accept the call or does no call come through at all?
Check your doorbell settings and make sure silent mode is not enabled.
Was there a resolution shared for this issue: When the video doorbell is pressed it rings to my phone but I'm unable to see the video feed (live feed video and getting motion notifications are no problem). Any help out there please??
Hi James C.
Was there more resolution dialogue from you on this issue posted elsewhere which you could share please: When the video doorbell is pressed it rings to my phone but I'm unable to see the video feed and/or speak with the person at the door (my live feed video and getting motion notifications to my phone are no problem). Any help is appreciated.
No response at all.. It's driving me mad.. I reset everything and it works for a couple of days then no response at all again. I also don't get anything in the library. I spent around £400 on this set up and it's an absolute pile of rubbish. Thank you
exact same problem here.
I chatted with support online.
They told me to uninstall the app on my phone (IOS) and reinstall..
That didn't fix it.
You NEED to create a support ticket.
I get the recordings in the library but 9 times out of 10 the person has gone already. Also the camera linked to the doorbell records fine on it’s own recording but the recording from same camera but associated to the doorbell call is very blocky and jerky,
Still doesn’t help with fact the video doesn’t play at all in the call.
Gave up on mine, so slow to ring after the caller presses it and then no video on the call from the linked camera. Have replaced it with a Eufy video doorbell and it works quick and reliably.