Doorbell - not calling iPhone since iOS 13
Any update for Android?
Thank you ShayneS for your response, but this is unacceptable to all of us. Arlo prides themselves as a premier product especially with its price and for it to have a lapse in coverage, support, and uptime makes no sense to all of us.
Do you NOT get the iOS betas that were released all summer long since WWDC!? I can't imagine you don't when it's open to the public for testing.
Please use us for real world testing! You cannot have a system down for so long like geofencing, doorbells not ringing, and pizlixations on video.
You are telling me, ONLY NOW you found out iOS 13 changes the way how SIP handles calls!? I have been playing with iOS 13 since it was release as a beta and I am just a standard user and you are a HUGE company.
Arlo needs to be PROACTIVE and not REACTIVE.
Tell the Arlo team, they need to rethink their strategy for support.
Do not reply to us unless you are going to tell us this is fixed.
Have a kind day.
Thank you for inquiring. Our team is aware of the issue where pressing the Arlo Audio Doorbell does not ring iOS devices that are using iOS 13. With the new iOS 13 update, Apple changed the way SIP calls are handled and, as a result, Arlo Audio Doorbell calls no longer connect to iOS devices when the Arlo app is running in the background. We know how frustrating this is, and our developers are working to get expedited approval from Apple so that we may deploy an update to the Arlo app as soon as possible. We appreciate your patience and understanding as we work to resolve this issue.
Very well stated DualQuad. You are 100% on the mark. Can you imagine where a company such as Apple would be today if they ran things like Arlo is doing? They would still be manufacturing out of a garage at home!
I just noticed my post regarding this that I made separately from this thread has been added to this thread as well...looks like Arlo knows there is a similar problem with Android phones...hopefully the fix they use for iOS works for Android too.
I am having the same problem...as is EVERYONE else. there is another thread that is specific to iOS but it also includes posts from people with Android and Arlo has admitted there is a problem they are working on fixing. Here is their most recent post:
"Thank you for inquiring. Our team is aware of the issue where pressing the Arlo Audio Doorbell does not ring iOS devices that are using iOS 13. With the new iOS 13 update, Apple changed the way SIP calls are handled and, as a result, Arlo Audio Doorbell calls no longer connect to iOS devices when the Arlo app is running in the background. We know how frustrating this is, and our developers are working to get expedited approval from Apple so that we may deploy an update to the Arlo app as soon as possible. We appreciate your patience and understanding as we work to resolve this issue."
This is ridiculous - I've worked in IT over 25yrs and this should have been resolved ahead of the iOS update. This should be escalated to Senior Leadership! Not only does the Doorbell not ring iOS devices, when using the APP and you turn Silent Mode off, it then turns Incoming Calls Off - You now cannot have Incoming Calls On and Silent Mode Off - SMH to Arlo
I have had my Arlo setup since May with 4 x Arlo Ultra cameras and the audio doorbell which I only just installed yesterday. Since migrating to the new app last month and several reboots, delete app and re-install, etc, etc, I did one last final delete everything and start again this morning and to my surprise it is currently working as intended, including the doorbell calling my Apple iPhone XS running iOS 13.1.3.
Just thought this info may help with this current and frustrating issue..
Ok so maybe early days but the doorbell rang my phone for the first time today since purchasing the unit a few weeks ago. Will keep monitoring though. iOS 13.2 will be out next week so no doubt it will break
I tested my doorbell this morning three times. The first time nothing happened other than the traditional chime inside the house rang, no notifications or anything. I waited a minute and tried again, this time it worked perfectly. I walked away and came back a third time a few minutes later and pushed the doorbell again. Worked perfectly again. Not sure why it didn't do anything the first time but other than that minor hiccup it seems to be working now. Thank you for fixing the problem Arlo.
Still no resolution, somehow the doorbell had become disconnected from the base station, after reconnecting by Arlo instructions, the same issue is apparent. Unable to activate calls to phone without the silent mode feature defaulting to “on” and overriding the options for chime and call to phone. I am seriously considering alternative products. The doorbell has never worked properly with the “activate camera” mode only creating an image of green lines when the camera otherwise works perfectly. The lag for conversations makes communication with any person at the doorbell almost comical, and this is on super fast wifi with full strength signal. Very happy with the operation of the cameras, but the doorbell (which was a bonus deal when buying the cameras) is about to end up in the bin.
For those of you using iOS, We have released the latest version of the iOS Mobile App Version (2.10.). You may download this update to fix the issue with the Arlo Audio Doorbell not ringing your phone when the button is pressed.
For users on Android, are you still experiencing this issue with your Doorbell not calling your phone?