Doorbell delay

[dannyb2100]

Hello, 

In our house, we have two phones (Android) and two tablets (iPads) connected to the Arlo system.

The delay on someone pressing the doorbell and getting a notification/call is horrendous. After several testing sessions, the average delay for notification is 10 seconds, but the call coming through is even longer. Around a minute on average. (for all devices) 

Is this normal? Surely this is not functional? 

As a second point, I have attempted to use the connected Alexa announcement, but that too is not working...

[TomMac]

It should be quicker... for me testing was aprox about 2-3 secs max after press....

Are you on the same network? (lte or wifi),  data speeds ?

If you are running it with Alexa or similar, I would temp drop all external prgms and temp test it without.  Possible the external prgms are slowing it down.

[dannyb2100]

I'll remove Arlo from our Alexa system and see how it fairs.

I am starting to suspect it might be a dud doorbell, to be honest, it seems to "crackle" / distort on a press? 

Will give it a go and feedback! 

[dannyb2100]

After testing over a few days the delay is still there.
I have removed the connection to our alexa system and sadly we still have minutes of delay.

[jguerdat]

Have you disabled battery optimization for the app in the phone settings?

[dannyb2100]

Aye, had to in order to get the Arlo geofencing working, but it still has a high delay on our Apple devices also.  

[ShayneS]

Hi @dannyb2100

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[dannyb2100]

Aye, contacted them several times and had several (long) phone calls. 

The issue couldn't be resolved sadly, as such returned the doorbell. 

The Alexa/Echo integration never worked either. It's a shame really. May purchase one in the future should the issues be resolved.