I am at least glad that there is others who have issues with the doorbell.
Just thought I'd add a "me too" to the thread. Presumably the device is as loud as it can be. Best solution might be an accessory speaker--bargain priced--to supplement the weak sound from the doorbell. Our front door is in a small alcove with a four foot wall on the left side and 12 feet on the other, so the sound is about as contained as it can be. Still pretty low. If there are no cars passing and no other noise, you can hear fairly clearly, but those optimum conditons are rare.
what is the issue with the volume?? Yet again somone was at my door and hit the doorbell button.. my phone rings.. the video SLOWLY comes up and neither one of us could understand one another. The volume at the doorbell is HORRIBLE! Can I send this back? I already upgraded the firmware... per Arlo instructrions, pull batteries. IT SUCKS!
I agree it’s rather frustrating having an item that barely works...
Hey ARLO! Pay attention!
I had this doorbell in my Amazon cart and was about proceed to checkout. But then I read some of the reviews about the sound being low. And then I found this entire thread in the Arlo community. The worst part for me was that you seem to refuse to respond and give the people any sort of clue as to when (and IF) you will ever have a doorbell with a proper speaker.
I also read where the Nest doorbells were too loud a while back. Boy I wish Arlo's doorbell was too loud instead of too quiet - because I got solutions for things that are too loud!
Anyway, I didn't buy the doorbell. So now that I helped you out a little by reducing the amount of returns you were going to have to deal with from retailers, can you please get on here and tell me and these people when we can expect a decent doorbell? Even if it's a long way out - we may wait. But if we hear NOTHING then you may lose us and future customers to other brands. And when we're gone we're gone.
I've got some money. You want it Arlo?
Tammy, welcome to the club. Frankly, I am stunned. By now Netgear's shipping and receiving department must have returned Arlo doorbells stacked to the ceiling, and that doesn't count those that Amazon has for sale as refurbished. I've tinkered with mine too long to return to Amazon, but I'm thinking of contacting Arlo direct. I bought the doorbell, then a chime when my existing mechanical chime only did the perpetual buzz, and of course I had to buy a base station for anything to work, so I'm into this thing for around $170 for a doorbell--a plain doorbell, that sounds a $50 chime, calls out on my Echo devices "Someone is at the doorbell", and places a call to mine and my wife's phones (that we don't answer since the party outside can't hear anyway.)"
I'm still hoping for a fix, but if instead the product is dropped and replaced with another, I will be really mad and will at the very least remove Arlo and Netgear from the list of brands I buy or recommend (as an I.T. consultant.)
Adding to the group discussion, my hardware version is 1.3, same firmware version as others (18.104.22.168_275_250), and the volume is way too low, which is how I found this thread. It does not appear that this issue has been resolved yet, and, after waiting 45 minutes in queue, I just spoke with customer support who said Engineering is still working on it with no ETA on a fix.
I think it would help to restore some faith if Arlo could officially comment to this thread on what they're doing, if anything, and when we might expect a solution.
This is a known issue.There has been no direction from Arlo in this thread or through their support number. I have a ticket in with them from December 2018. I have talked to a couple support personal as well as some e-mail communnications with them. They say this ia a known issue and engineers are working on it. When I asked on several occasions if this could be fixed with a firmware update or was it a limitation of the hardware they could not tell me. They say they would let me know one way or the other. (Still has not happened) My opinion is it doesn't look good. The amount of time that they have been working on the issue with no resolution or a direction in which way they are going sounds like this cannot be fixed with a firmware update. It is a shame as this would of been a great additional feature to the security camera's. Hopefully if it is hardware they will replace these with no additional charge to the Arlo customers. In my opinion they are defective as they are advertised as a audio doorbell which would lead one with reason to believe you should be able to hear the doorbell at a normal volume level.
The volume on the the Arlo Audio doorbell you can barely hear. the volume on our phone and on the doorbell is at 100% and you can barely hear, plus the voice cuts in and out. Is there a seperate speaaker we can buy as an add on to make this work properly. Right now it would be a joke to even try and talk to anyone thru tis doorbell/phone. Thank You. William and Julia Mitchell