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Cannot change melody setting when trying to set chime to ring when motion is detected

I have created a motion setting for the doorbell. I have set the chime to ring when motion is detected. I want to change the melody setting but it won’t let me.

Message 1 of 9

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Tutor

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

I reset the chime and all is working
Message 9 of 9

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Re: Cannot change melody setting when trying to set chime to ring when motion is detected


@Kezza1133 wrote:
.... but it won’t let me.

 


Can you explain what that means?

 

You have reached the "Mode" screen that lets you make the change:

 

"What melody do you want to play?"

 

and it fails to hold?

 

Or you don't see the Sound options?


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Message 2 of 9
Tutor

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

Yes I want to change the melody and it doesn’t hold

Message 3 of 9

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

I'm sorry. I'm being thick, but what does "it doesn’t hold" mean?

 

 


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Message 4 of 9
Tutor

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

It doesn’t stay on what I choose. It reverts back to the one I currently have
Message 5 of 9
Arlo Moderator

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

Hi @Kezza1133,

 

Are you using the Arlo app on your phone or on the web client on your computer to change the melody setting? If you're using the Arlo app, what phone device are you using?

Message 6 of 9
Tutor

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

Apple iPhone XS Max with latest Arlo app
Message 7 of 9
Arlo Moderator

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

Try going onto the web client on your computer and change your melody setting there to see if that helps. Have you also tried reinstalling the Arlo app and restart your iPhone?

Message 8 of 9
Tutor

Re: Cannot change melody setting when trying to set chime to ring when motion is detected

I reset the chime and all is working
Message 9 of 9