Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot change melody setting when trying to set chime to ring when motion is detected

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Guide
Guide

I have created a motion setting for the doorbell. I have set the chime to ring when motion is detected. I want to change the melody setting but it won’t let me.


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Guide
Guide
I reset the chime and all is working

View solution in original post


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Sensei Sensei
Sensei

@Kezza1133 wrote:
.... but it won’t let me.

 


Can you explain what that means?

 

You have reached the "Mode" screen that lets you make the change:

 

"What melody do you want to play?"

 

and it fails to hold?

 

Or you don't see the Sound options?


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Guide
Guide

Yes I want to change the melody and it doesn’t hold

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Sensei Sensei
Sensei

I'm sorry. I'm being thick, but what does "it doesn’t hold" mean?

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Guide
Guide
It doesn’t stay on what I choose. It reverts back to the one I currently have
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Arlo Moderator
Arlo Moderator

Hi @Kezza1133,

 

Are you using the Arlo app on your phone or on the web client on your computer to change the melody setting? If you're using the Arlo app, what phone device are you using?

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Guide
Guide
Apple iPhone XS Max with latest Arlo app
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Arlo Moderator
Arlo Moderator

Try going onto the web client on your computer and change your melody setting there to see if that helps. Have you also tried reinstalling the Arlo app and restart your iPhone?

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Guide
Guide
I reset the chime and all is working

View solution in original post

Discussion stats
  • 8 Replies
  • 1423 Views
  • 0 Likes
  • 3 In Conversation