Arlo Doorbell and Chime does not work where sound is not coming out

[JJEvans]

I have Arlo Doorbell and Arlo Chime. Chime would not work. Called Arlo support they say defective. Purchased another chime and still no sound from Arlo chime using Arlo Doorbell. $110 for this and three hours later I am posting here. Hands down the most frustrating equipment I have ever used and I work in IT.

Every combination was used below:

Silent Mode – Grey or Green

Switch in back 1 or 2 or 3

Factory Reset was done each time.

Base station – VMB5000

I have read every post and followed all guidance.

What is the magic trick to make this work?

[JJEvans]

FYI - 

Arlo Chime and Arlo Doorbell are seen by base station and paired with each other.

[JJEvans]

Phone calls work no problem.

[JJEvans]

Chime and Doorbell 5 feet from base station. Why cannot I not edit my posts?...lol

[JJEvans]

I give up six hours and no posts. Both doorbell and chime are returned.