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Aspirant

Doorbell 1.3 Frequently Unresponsive. Need to take batteries out and put back in to restart.

I have the Arlo Audio Door bell linked to chime and Arlo Pro 2. I have been experiencing an issue where the door bell become unresponsive and I have to take the batteries out and put them back in frequently to restart it. It seems to be selective on when it want to work as well. Has anyone else experienced this? Is there any solutions for this?

Message 1 of 4
Arlo Moderator

Re: Doorbell 1.3 Frequently Unresponsive. Need to take batteries out and put back in to restart.

Hey chanweikeng,

 

How is the signal strength for your Arlo Audio Doorbell? You should see on the "Devices" section. If you have 2 bars or less, your Arlo Audio Doorbell might be too far from the Base Station and needs to be placed closer. Try testing by having the Arlo Audio Doorbell closer to the Base Station to see if that helps.

Message 2 of 4
Aspirant

Re: Doorbell 1.3 Frequently Unresponsive. Need to take batteries out and put back in to restart.

I acctually have full reception. The base station is about 10 feet from the doorbell.
Message 3 of 4
Arlo Moderator

Re: Doorbell 1.3 Frequently Unresponsive. Need to take batteries out and put back in to restart.

I would suggest contacting the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

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