Arlo|Smart Home Security|Wireless HD Security Cameras

Doorbell 1.3 Frequently Unresponsive. Need to take batteries out and put back in to restart.

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chanweikeng Tutor
Tutor

I have the Arlo Audio Door bell linked to chime and Arlo Pro 2. I have been experiencing an issue where the door bell become unresponsive and I have to take the batteries out and put them back in frequently to restart it. It seems to be selective on when it want to work as well. Has anyone else experienced this? Is there any solutions for this?

JessicaP Arlo Moderator
Arlo Moderator

Hey chanweikeng,

 

How is the signal strength for your Arlo Audio Doorbell? You should see on the "Devices" section. If you have 2 bars or less, your Arlo Audio Doorbell might be too far from the Base Station and needs to be placed closer. Try testing by having the Arlo Audio Doorbell closer to the Base Station to see if that helps.

chanweikeng Tutor
Tutor
I acctually have full reception. The base station is about 10 feet from the doorbell.
JessicaP Arlo Moderator
Arlo Moderator

I would suggest contacting the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

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