Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Apprentice

Re: Arlo Doorbell Sensitivity

I'm also an old tech with nearly 50 years of hardware and software problem debugging and resolution.     Yes....I've jumped through some hoops to try to assist Arlo/Belkin on getting this doorbell working properly because I want to see it working in my house.     BUT....I've run out of patience with this.

I'm beginning to wonder if it's the doorbell that's causing the false alarms or if it's the base station.     Arlo replaced my doorbell once and the problem has not gone away.     My false alarms were occuring on almost the exact same minute of the hour.    The doorbell probably doesn't have any timers in it.     But....the base station must use timers in it's scheduling capabilities.      Maybe they need to replace my base station too???

Will someone from Arlo Support please reply to this and tell us what will be done to fix this issue?   and WHEN !!!!

Message 51 of 54

Re: Arlo Doorbell Sensitivity

I turned off motion on the doorbell as I was tired of the constant alarms. Also the speaker and mic quality and volume are terrible. Useless to be honest. My time is worth more then spending day after and hour after hour helping them fix THEIR problems. Solution for me is to never do business again with a company that puts out crap products.  I will be studying there competitors products and post a video of me destroying theirs with a sledge hammer. HA !  David A

Message 52 of 54
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Apprentice

Re: Arlo Doorbell Sensitivity

Will someone from Arlo Support please RESPOND as to WHEN this issue that affects so many of us will finally be fixed?    In my case I've been waiting for 5 months for this doorbell to work properly and I know others have been waiting much longer.    

 

When this issue first occured I told Arlo support that I had intended to return the doorbell to Amazon with feedback concerning the issue but I was asked by Arlo support to not return it and and that they would fix the issue.   I can no longer return this to Amazon so I'm stuck with an Arlo/Belkin device that doesn't work.

 

ARLO SUPPORT......Please tell us when and how these motion false alarms will be fixed!!!!!

Message 53 of 54
Apprentice

Re: Arlo Doorbell Sensitivity

SteveArnold, we're all in your boat.  One thing, though.  You refer to Arlo/Belkin.  I think that's unfair to Belkin, as I am 99% sure it should be Arlo/Netgear.  Netgear a while back recognized that they had a loser product line with Arlo and spun off the company in hopes the bad press would be firewalled at Arlo.  It is still Netgear engineering and design, though, so if you're being careful to avoid buying dud products, watch out for Arlo and Netgear.  Belkin is another unassociated company.  If I'm wrong please let me know.

 

Oh yes, my latest doorbell problem is also sensitivity.  Without motion detected, the doorbell button doesn't even work.  Problem is, the motion detector picks up a vehicle passing on the street but NOT someone at the door!

Message 54 of 54