Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Luminary

Re: Arlo Doorbell and camera pairing video issue

Does this on both wifi and mobile on my iPhone X. Same thing happens on my iPad mini 4 as well...
Message 101 of 147
Arlo Moderator

Re: Arlo Doorbell and camera pairing video issue

Are you running IOS 12.2 on your devices?

Message 102 of 147
Luminary

Re: Arlo Doorbell and camera pairing video issue

The issue started before updating to 12.2 yesterday, I hoped the update would fix it. Same issue with 12.2 after updating.
Message 103 of 147
Arlo Moderator

Re: Arlo Doorbell and camera pairing video issue

Have you uninstalled/re-installed the Mobile App and tested again? I see you mentioned rebooting. I just wanted to double check first.

Message 104 of 147
Luminary

Re: Arlo Doorbell and camera pairing video issue

Yes, it was deleted and re installed. 🤷‍♂️
Message 105 of 147
Arlo Moderator

Re: Arlo Doorbell and camera pairing video issue

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Message 106 of 147
Tutor

Arlo Audio Doorbell does not display video

Pretty disapointed with the Arlo Audio Doorbell which I purchased yesterday.

 

Setup was quick and easy (like all of my other Arlo Pro 2 cameras and base station) and was able to link it to the camera outside on my front porch.  Tried to test it after an apparant successful setup process; pressed the doorbell, a call to my iPhone was placed, picked up the call, two-way audio works but no video.  All I get is a grey screen with  a spinning cog.  I have not seen once seen the video after the doorbell has been pressed.  Logged support calls with Arlo, factory reset the device, ensured all firmware for all devices is up to date, Iphone is running the latest iOS and the latest Arlo app, all to no avail.

 

Arlo, what do I have to do to get this to work?  I've tried logging support calls and they have no answer other than to factory reset the device and try again - which I have done multiple times.

Message 107 of 147
Initiate

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Arlo. Add me to the list of users who have this issue. I too get the grey screen from the doorbell video feed. Any estimate on a fix?
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 108 of 147
Guide

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

In France, there is the possibility of filing a collective complaint for fraud...

Message 109 of 147
Aspirant

Re: Arlo Doorbell Model AAD1001

Hi everything works fine on my iphone7s but video not connecting to my wife’s iphone6. The prerecorded messages work but audio and video not connecting?
Message 110 of 147
Aspirant

Re: Arlo Doorbell Model AAD1001

Hi all, I’ve managed to get video working on my wife’s iPhone.

i went  through every setting on my phone compared with hers and the only thing we hadn’t set up was to allow Arlo to activate her microphone and camera....ticked them both and it works perfect. 

  • Can’t believe it was something so simple..doh! 🤔

Settings >Arlo app> allow Arlo to access> tick Microphone and Camera

Hopefully this might help some of you with similar problem 🤞 

 

Message 111 of 147
Aspirant

Re: Arlo Doorbell Model AAD1001

Microphone I can understand but to allow Arlo to have access to your phone camera doesn’t makes sense to me but I’m glad it worked…

Message 112 of 147
Star

Video on camera connected to doorbell is grey and full of static

When I try to test my doorbell which is linked to a camera at the front door the image that appears once i accept the notification on my phone only has a fith of the screen shown at the top and the rest is static and greyed out. The audio lags and the camera stutters. Is it broken already?

Message 113 of 147
Star

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Same issue here but I only get a tiny bit of image.

Message 114 of 147
Guru

Re: Video on camera connected to doorbell is grey and full of static

I'd guess it's a signal strength/quality issue. If you live view and manually record, does it do the same thing? What is the house exterior made of as well as overal home construction?

Message 115 of 147
Star

Re: Video on camera connected to doorbell is grey and full of static

The camera is about 10 metres from the hub. If I go and view it manually it's perfectly fine. It's got full bars of connection.
Message 116 of 147
Guru

Re: Video on camera connected to doorbell is grey and full of static

Not sure what can cause this when live view works fine. The doorbell just provides the trigger. Try disabling the doorbell motion setting and create a mode/rule for the camera so it does the detection and recording.

Message 117 of 147
Tutor

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call


@tomtho wrote:

Same issue here but I only get a tiny bit of image.


That's more image than I've ever seen after pressing the doorbell!  Smiley Very Happy Smiley Mad

Message 118 of 147
Tutor

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Anyone got this resolved, bought this with a degree of confidence having other Arlo products but this is a piece of crap so far, battery has used 12% in 2 days even with strong wifi and the video rarely pushes to my phone.
Message 119 of 147
Tutor

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

So if I reboot my router the video works for about 20 mins then back to normal so as long as I don’t mind rebooting constantly it’ll work.....
For 20 mins!!
Message 120 of 147
Aspirant

Re: Not able to turn off trigger alerts on Doorbell?

Same here... I changed my settings last night and I have alerts but my cameras show nothing. I am unable to change settings.
Message 121 of 147
Aspirant

Re: Not able to turn off trigger alerts on Doorbell?

I don’t think I understand.
Currently, I don’t have an option to turn off the motion detection. I can check and uncheck the email and push notifications. Can or in the near future can the motion detection be adjustable like the cameras for sensitivity? I do want notifications if someone comes to my door besides pushing the button. If you have screen shots of a proper setting setup that might be helpful. Currently, my camera that looks at my door has not been set off by motion only the doorbell.
Message 122 of 147
Tutor

Re: Not able to turn off trigger alerts on Doorbell?

So I followed up my official case/complaint and was advised that the issue is because of the Arlo app on iOS and Android..... I’m not overly convinced and stated that my video stream works if I reboot my router (For 20 mins) but it fell on deaf ears. There was no real answer as to why my battery life is atrocious, it was suggested that I was using it incorrectly.... it’s a doorbell, how can you use it incorrectly, wifi signal is great, no motion detection setup as not needed and it’s been pressed about 20 times, basically used 1% battery per press so far....
It is logged and is being worked on apparently, I was also advised that this was an issue and fixed previously, I can’t comment having only owned this useless thing for 6 days
Message 123 of 147
Tutor

Re: Not able to turn off trigger alerts on Doorbell?

 
Message 124 of 147
Aspirant

Re: Arlo Doorbell and camera pairing video issue

Same issue. Multiple alerts but no video

 

Message 125 of 147