I've setup my Arlo Pro 2 base station, (x2) Arlo Pro 2 cameras and Arlo Pro Doorbell (Model: AAD1001, Firmware:22.214.171.124_275_250). The cameras detect motion and record video as expected but I am unable to see video after answering a call from the Doorbell on my iPhone X. I have tried resetting the Doorbell, pairing and unpairing the Doorbell with the 2 cameras and still only see a progress icon where the video should be displayed. If I look in the library after answering the call from the Doorbell there is only audio and no video. Not sure what I am missing.
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Pretty disapointed with the Arlo Audio Doorbell which I purchased yesterday.
Setup was quick and easy (like all of my other Arlo Pro 2 cameras and base station) and was able to link it to the camera outside on my front porch. Tried to test it after an apparant successful setup process; pressed the doorbell, a call to my iPhone was placed, picked up the call, two-way audio works but no video. All I get is a grey screen with a spinning cog. I have not seen once seen the video after the doorbell has been pressed. Logged support calls with Arlo, factory reset the device, ensured all firmware for all devices is up to date, Iphone is running the latest iOS and the latest Arlo app, all to no avail.
Arlo, what do I have to do to get this to work? I've tried logging support calls and they have no answer other than to factory reset the device and try again - which I have done multiple times.
Hi all, I’ve managed to get video working on my wife’s iPhone.
i went through every setting on my phone compared with hers and the only thing we hadn’t set up was to allow Arlo to activate her microphone and camera....ticked them both and it works perfect.
- Can’t believe it was something so simple..doh! 🤔
Settings >Arlo app> allow Arlo to access> tick Microphone and Camera
Hopefully this might help some of you with similar problem 🤞
I'd guess it's a signal strength/quality issue. If you live view and manually record, does it do the same thing? What is the house exterior made of as well as overal home construction?
Not sure what can cause this when live view works fine. The doorbell just provides the trigger. Try disabling the doorbell motion setting and create a mode/rule for the camera so it does the detection and recording.
Currently, I don’t have an option to turn off the motion detection. I can check and uncheck the email and push notifications. Can or in the near future can the motion detection be adjustable like the cameras for sensitivity? I do want notifications if someone comes to my door besides pushing the button. If you have screen shots of a proper setting setup that might be helpful. Currently, my camera that looks at my door has not been set off by motion only the doorbell.
It is logged and is being worked on apparently, I was also advised that this was an issue and fixed previously, I can’t comment having only owned this useless thing for 6 days