So.. the doorbell works well as long as the doorbell and the base station are not on the same wifi. I turned off the wifi on my phone (IPhone) and tablet and the video works well when the dorbell is presses. If they are on the wifi the video does not work. I guess that is OK for now as the video is mose important while away. I hope it get fixed in a timely manor.
I m also having this very same issue. The doorbell works fine with an android device, but not with an iOS device. I have tried while connected to the same wifi as the arlo base station, and also on LTE data. In both cases, I get the gray screen with the spinning gear. Audio works, but no video. Pretty crippling for the product not to work with ios...Will be returning the doorbell if this is not resolved very soon.
Same problem here. This is my second doorbell. I returned the first because the chime wouldn’t work and audio wouldn’t work. I had to reconfigure this one a few times but the chime works. Now I can’t get video and it won’t send an automated response until three minutes later, which is too late to be useful. I’ve checked the speed on all my devices I have plenty of bandwidth. I guess I will return this one and wait for gen 2 if Arlo can’t fix this in the next week.
I just purchased this Doorbell. Can someone give me an estimate on when this problem with the Doorbell and Camera is expected to be resolved? I do not want to keep the Doorbell if it will not turn the Camera on.
Still no news! This is not acceptable as this is a BASIC feature of the product and resolution should be expected asap. The issue is now widely reported. Get your engineers to work on this urgently and come with a fix or else you should better let go on this product totally and fire the whole team.
I too am having this problem.
iPhone 6 and iPhone SE, both with latest iOS.
Netgear Orbi mesh network.
When paired with Arlo Pro camera this problem occurs. When paired with an original Arlo camera, it works fine.
Wife acceptance factor is not in a good place right now. We need a fix!
Likely make it work and break something else. Welcome to arlo. On a positive note, the Chime works. With the button. But then your average $15 wireless doorbell kit does that. How many people will return this before you fix it Arlo?? This is almost as much fun as taking down 15 cameras and resyncing them every time the app had a “bug fix” update.
It has been a month since this was first posted. How can there not be any updates at all. Actually Arlo has not even acknowledged that they have been able to duplicate the issue, just that the development team is investigating reports of the issue. I get that it takes time to test any potential fixes before releasing them (I’m sure we all remember the huge battery drain on a previous camera/base firmware update that was released before it should have been), but the lack of information updates is unacceptable.
Just to add my information to what has been reported we just added the doorbell (firmware 126.96.36.199_275_250) base (firmware 188.8.131.52_27099) camera (firmware 1.092.0.19_26228) and using the iOS app version 2.6.3. The video worked the first couple of time but just like everyone else now it just showes the square with spinning circle
Wow - This thread is getting a lot of action but no responses from the Arlo team. I just wanted to add, I live in a small community with 14 individual units on a common circle. All the residents voted (and agreed at our community meeting) that the integration of the Arlo doorbell - and accompanied camera system on all the units would add to the community security especially during the holiday season. Unfortunately, given the current issues and the lack of company response or at least acknowledgement of the problem, we have reconsidered our decision. I remain hopeful and will hang on to my unit as I already have the Arlo camera system installed. The rest of the community will be considering the Ring or other alternative for security. I hope the Arlo community can get the message to the Arlo corporate / Program team and get a response soon. Happy New Year everyone. JP / Vermont
So I see we still haven't gotten any kind of update from Arlo. Perhaps they realzie they can't fix the issue and are hoping everyone waits to long to return the doorbells? I would hope not but what other reason could they have for not at least saying they are still working on it.
I did want to add some more information on my experience. As others have mentioned while on LTE or a different WIFI the video comes up just fine. Only when the phone is connected to the same wifi is there an issue. I have noticed several people mention they have an Orbi router. I do as well. Has anyone experineced this issue with a different brand router?
Pathetic. Having owned many netgear networking products, as well as several arlo cameras, for many years, I am accustomed to their poor response to problems. In the past, the excellent hardware has compensated for it, and a rollback to older firmware has provided a bandaid. This is a new low, however. The problem completely cripples the product's entire capability, and the response is basically zero. For weeks on end. I'm done with this. Doorbell removed and on the way back to the seller. Good job netgear.