Re: Arlo Doorbell not calling phone
On the 16the Feb 2019 the doorbell stopped making calls to my iPhone. I have reset everything to factory defaults and still have the problem.
Finally I tried installing the arlo app on an old android tablet, and the calls come through there!
I suspect that there may be an issue with the recent iOS update to version 12.1.4....
Windows/android here - No Apple products. My phone is a Samsung S8+
We had friends come over last night and the doorbell was rung twice. I got a notification there was activity but at no time did my phone ring.
Folks....relax. I have had the Arlo Doorbell since December and it has been absolutely solid until this past weekend. Something has happened on the iOS side that has caused the doorbell to stop working. Had a lengthyy call with support and I believe that reports of this problem are now coming in and they are starting to work on it.
We are all tech crazy and are mostly first adopters. There are and there will be growing pains. I'm not thrilled by the loss of functionality but at least the Arlo Doorbell continues to operate as a doorbell in the interim (i.e. my mechanical doorbell stil rings). I hope the problem gets resolved soon and I urge everyone who has this problem to report it to Arlo through this site, Twitter or directly through support.
For me, I am not ready to abandon this product as it was working great for two months straight and fit my use case scenario perfectly coupled with my Arlo Pro camera.
Sounds like the company broke something or the latest IOS update did something not comparable with the current Arlo code.
Only reason I’m not returning this doorbell is because my Alexa announcements for the doorbell are working.
Hoping the company fixes this soon. So happy with my Alro Pro 2 cameras and reasonably happy with my 6 security lights (especially at the $99 for 3 at Costco).
Had the exact same issue here, I noticed on the morning of the 17th. Thought I messed up a setting at first somehow. I contacted support and thehy said the will send the info off to engineering and get back to me. I tried rebooting my base, reinstalling the doorbell from scratch (twice), and reinstalling the app on my iphone x. Noticed it doenst work to call my wifes phone either which is an iphone 8 plus. Everything else works as before, just no calls anymore.
Same problem here, started in the last few days. iPhone XS lates iOS 12.1.4. I noticed the Arlo app was also updated recently. Not sure if this would impact the functionality as well.
One thing I notioced is that the Arlo chime is also not working when I ring the doorbell so this may not be an iOS issue since it should have nothing to do with the phone.
Rebooted the hub and the chime rings. Seems more delayed now though then before. Still not calling my phone.
I'm seeing the threads that something has happened this past weekend with a new IOS Update 12.1.4 on my IPhone. Doorbell worked fine calling phones then after update DEAD SILENCE. Anyone know anything more than what has been listed in entry after entry that this problem is new. I've done everything and what was working great is now NOT WORKING. Any suggestions (other than delete this or that or reload or resync everything - done that already!)
We wanted to let you know that our development team is aware where some users are not receiving calls from the Arlo Audio Doorbell on iOS devices and is currently investigating this issue. We appreciate your patience and understanding about this and will provide any update as soon as we have more information to share.
Wanted to provide you an update on this: Our team is aware of a reported issue in which iOS users are not receiving calls from Arlo Audio Doorbell via the Arlo App. We have confirmed that this issue occurs for those users who have installed the latest Arlo app version 2.7.4.
Thank you for your patience as our team continues to actively work on a fix. We will provide an update when we have more information. For real-time status updates on Arlo services, you can visit https://status.arlo.com/
Update as of 10:18PM Pacific: Our team has implemented an interim solution that we believe should largely address this issue for iOS users. We are continuing to actively work to resolve the issue, and we will provide another update once this is confirmed. Thank you again for your patience. If you find you are still experiencing this issue, please reply to this thread and we’ll reach out to further assist you.
Anyway thanks for the fix to the iPhone problem.