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Re: Arlo Audio Bell call lasts 5secs

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With no apparent changes, the audio Bell, when pressed, doesn't make the usual sound and the call to my phone hangs up after 3 secs.
Already reinstalled app and devices ( hub included).
Also gave full permissions to app.
What can I do?
Model: AAD1001 | Arlo Audio Doorbell
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Arlo Moderator
Arlo Moderator

HI @Ptgomes

 

Are you still experiencing this issue with your doorbell? 

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Aspirant
Yes...
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Arlo Moderator
Arlo Moderator

Have you tried to reboot your phone and re-install the Arlo mobile app? Which version of the Arlo app do you have installed? the latest Version is 2.19.

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Aspirant
Yes. Version 2.19.1_28105
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Arlo Moderator
Arlo Moderator

Is this an Android device?

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Aspirant
Yes
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Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

 

Additionally, you may use the Arlo help center within the Arlo app. You can find this within Settings > Support

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Aspirant
Aspirant

This version was changed again 2 days later on August 27, 2020.  2.19.2-28110.

Arlo still messed up .. constantly negotiating updates at exactly 3 am, 4 am, 5 am each night.

 

Someone needs to figure out why this is happening and fix it as (auto) notifications are also transmitted at these times and chime settings are triggered.

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Aspirant

Thanks for the step by step tutorial. This works really well for us, thank you!

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Aspirant
Aspirant

Did you have a fix on this issue? I have the same problem with.

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Aspirant
Not really. I figured that keeping the app opened minimizes the time.
Discussion stats
  • 11 Replies
  • 340 Views
  • 0 Likes
  • 5 In Conversation