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Sorted by:
2026-05-22
12:58 AM
8 Likes
So geo fencing had been working for well over a year and now it’s not, anyone else ??
I knew it was only a matter of time until Arlo broke something again, useless
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Troubleshooting
Show results in replies (9)
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Thank you for your patience while we worked towards a resolution. This symptom should now be resolv...
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Thanks for the suggestion. I’ve checked the available geofencing devices in the app, and there aren...
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Seems to be an iOS app issue. Have you used the app to go to Settings, Support and talked to offici...
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Same issue with 6.28.0 on iPhone 15 Pro Max and IOS26.5.
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Same here, I started a thread a couple,of days ago.
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Android or iOS? The latter seems to have an issue for at least some users.
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@Ttonim wrote: Nothing was changed or modified on the iPhone; only the Arlo app was updated...
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6.28.0 iPhone 12 and 15 ios 26.4.2 i did however notice my partners phone was running pr...
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Followed all suggestions on the community. Also customer representative did not have a clue. Asked ...
2026-03-12
08:55 AM
4 Likes
The feed on my app and desktop login stopped working as of March 6. All devices are live and operational. Anyone else have this problem? My app is version 6.18.0 (20064), release February 27, 2...
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Troubleshooting
Show results in replies (9)
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The behavior should now be fixed from a BE update that occurred over the weekend. If you are still ...
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I am having problems with my thumbnails not updating since this same version installed. Everything ...
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We just started turning on/off all different settings and it came back on. Not even sure what...
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I see that yet another secure version ( 6.19.0 ) became available today. I installed it, d...
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I have reached out to our development team to investigate this behavior. I will be reaching out wit...
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Thank you!
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Since the last recent update in March my Samsung Android phone started having blurry thumbnails. No...
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Yup - always the user's fault. The web portal isn't any better. Long ago and far awa...
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Hvordan indstiller jeg uret, så det passer i videoen når der optages.
2026-07-24
04:43 AM
1 Like
My base station shows I have no internet (amber light) but I do have internet because my wifi works.
Have restarted my internet & Arlo base & cameras & it keeps appearing that there is ...
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Arlo Mobile App
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Troubleshooting
Show results in replies (9)
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Thank you for your patience while we work to resolve this. The Connectivity, streaming, recording, ...
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Same to mine. Rebooting the base doesn’t work. Notifications message says “Your Arlo device appears...
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Same here Arlo seems to be off-line. All of my cameras are down. Base station is down. there’s noth...
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Same problem here. Arlo's system must be down because everything is good on my end.
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@JamesC , @ShayneS , @BrookeN I have the same issue. I have 2 hubs (4540 a...
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My system is back online now. Will see how it goes
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We're investigating the current reports of some users experiencing issues with recording, streaming...
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@ShayneS rebooted everything and logged out and in. Still getting security hub offline message...
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My system is back online. No longer amber light on base station & App shows all is online...
2024-08-06
05:40 AM
3 Likes
Can someone please give me the phone number for live person support (USA). Don't tell me how to find it, that is an utter fail every time. Just respond with the phone number. Thank you.
Show results in replies (8)
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Hello Arlo Community Members! We hope you find the information you are searching for her...
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I am trying to install a Pro XL (6th) Gen Camera. I cannot get the battery charged all it does is F...
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I have a PRO XL 6th Gen, camera I am trying to install but I cannot charge the battery it keeps fla...
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.
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@renowyte is the blue flashing light slow blinking or fast blinking? When you plug in the camera to...
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Too fatigued now. I've talked to Arlo 11 times in 3 days! Today, they did NOT call me back on my cu...
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.
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@Fallguy wrote: Just the phone number would be best. Arlo doesn't publish a support n...
2024-11-02
08:08 AM
My wifi went out and kicked all of my cameras that were connected to the system (the one camera with dead batteries stayed connected and with new batteries is now working fine). I cannot contac...
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Troubleshooting
Show results in replies (4)
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Hello Arlo Community Members! We hope you find the information you are searching for her...
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I have the same issues for getting help. I can't see anything special in the app for support. The...
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@MMack wrote: I have the same issues for getting help. I can't see anything special in th...
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@critterfixer wrote: I cannot contact technical support by phone or chat no matter what win...
2026-03-21
07:38 AM
2 Likes
Myself and other users are reporting an outage with all cameras . For example, I have been having problems since this morning EST. No cameras detecting motion. Subscription up to date and no problem ...
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Troubleshooting
Show results in replies (9)
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Beginning Saturday, some Arlo customers experienced issues with onboarding, motion recording, and c...
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My last camera recording was 5:41pm 03/20/2026. I just tested all 14 cameras and 3 doorbells ...
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Agreed. I have cameras in two locations as well and luckily happen to be at the location with...
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Similarly, I was also curious how many of us are Eero users. That initially seemed like it mi...
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I was having the same issue. I finally got it to work by removing the device and adding it back wit...
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I’m having the exact same problem. I’m guessing Arlo is experiencing issues on their end.
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Both the Arlo web and app show no alerts since yesterday.
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@jguerdat
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Same problem here..
2026-05-07
08:49 AM
So the new update came to arlo app (android phone) and now my cameras are offline all the time, even if i try to install the hub and the cameras again, it works like 2hours and they drop off again. A...
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Arlo Mobile App
Show results in replies (8)
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The behavior you were seeing should now be resolved. If you still are seeing this behavior, please ...
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I have been trying to get my pro 3 cameras to stay online. They go off and on all by themselves. Th...
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The behavior you are seeing with the Pro 3 camera's is currently being investigated. I will update ...
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Is there anything specifically you would like some help with? I would be more than happy to help.&n...
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Was it an update for the Pro 3 or an iPhone update?
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iPhone and iPad.
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Arlo update to my Pro 3 cams.
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Also seeing this issue here my my Arlo Pro 3 cameras. All 3 keep going offline. Happene...
2026-03-19
04:38 PM
Beginning on March 14, 2026, I observed that the live stream functionality on Pro 6th Gen 2K cameras stopped working, displaying a continuous loading (spinning) indicator. The issue appears to be iso...
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Troubleshooting
Show results in replies (9)
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You should now see improvement with the behavior you were seeing. Can you please let me know if you...
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Do you mind sending me a screen recording of what you are seeing? You can send this dm if you prefe...
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I just tested from pc browser and appears to be functioning as designed. Thanks
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No problem. If you need anything else, please let us know.
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Sent to you via DM
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I got that, thank you for providing that information.
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Have you uninstalled and then reinstalled the app on your iPhone?
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Thank you for reaching out and providing this information. I have reached out to our development te...
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My pleasure.
2025-11-18
04:15 AM
Is Arlo down again? I always get the generic “an error has occurred” error message when trying to log into Arlo Secure.
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Arlo Secure
Show results in replies (9)
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This should now be resolved. Can you please try logging in again?
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I am not getting any recordings within the last hour in both original Arlo and Pro 2. Cameras did d...
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Oh good. We're not alone even from https://www.reddit.com/r/arlo/comments/1orx31q/is_arlo_havi...
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Not able to get video to play on phone app. It said this device is in idle.
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Yep. I hope I didn't lose my cloud recordings.
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Hello, is there a system outage currently? I cannot access any live feeds on my three devices, and ...
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I am having the same issue and it’s not creating the events even though it says motion detected. Se...
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Yes, others and I are seeing the same problem like in https://community.arlo.com/t5/Arlo-Pro-2...
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Yes, see https://community.arlo.com/t5/Arlo-Pro-2/Is-Arlo-having-outages-right-now/td-p/246419...
2024-07-23
04:03 PM
I’m looking for the Arlo customer service phone number help😕😕😕
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Before You Buy
Show results in replies (8)
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Hello Arlo Community Members! We hope you find the information you are searching for her...
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What is the 800 phone number for help
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I have reached out to support regarding the charges that you received, they will reach out to you a...
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The arlo canadian support number is I just talked to them.
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I have the same issue. I found a charge today. I don't have a subscription and I haven'...
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If you want to post your question here, I would be more than happy to help. However, if you want to...
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@Raghavsharma123 can you explain more what you are needing assistance with, I would be more than ha...
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@jorrey I have already sent your concerns to support in another post. But yes, there is a lot of cr...