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I have an existing 5 camera vuezone system which was inactive during the changeover to arlo. (missed the notification) I tried to reactivate my vuezone system and paid for the premier service plan. The system was working for two days and then reverted back to basic with 2 cameras. Since then I have been bounced between arlo and netgear with no success.
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You will have to contact Arlo Support directly ( or who you paid $ to )
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Morse is faster than texting!
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