Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Homekit, audio Arlo Pro

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Mar73 Aspirant
Aspirant

Dear all,

I'm facing "missing audio" issue when I use my Arlo Pro camera via Homekit (remote mode, no wifi), basically I can see the Image but not able to hear the audio.

all it works fine using the wifi connection or the official Arlo app.

Do someone faced the same issue? any suggestion that can solve the issue is welcome

 

ciao

 

 

Model: arlo pro wire-free
ShayneS Arlo Moderator
Arlo Moderator

Hi @Mar73

 

Have you tired to remove the camera from Homekit & re-add it?

 

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Mar73 Aspirant
Aspirant
I’ve reinstalled all the cameras but nothing, not able to hear the audio of my arlo pro when using homekit.
ShayneS Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Mar73 Aspirant
Aspirant

done, waiting for a feedback.

 

thanks

 

Model: VMC4030 | Arlo Pro Wire-Free Camera
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Locutus73 Apprentice
Apprentice

@Mar73 Any news?

I have the same issue, but only with one (the only I own) Pro2 camera, all my 5 Pro cameras are fine and I can hear audio.

https://community.arlo.com/t5/Partner-Integrations/Pro2-HomeKit-no-audio/m-p/1726969

 

Regards.