Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

[kinder]

Can anyone help and maybe reset my bridge token?
SN 5GH18C70A0D18

I'm trying to add it to Homekit but it just stuck at "Discovering your device. Please wait"

Thanks.

[kinder]

I did factory reset to the base station and still it seems to be stuck on "Discovering your device, please wait"

Why it is so hard?

[kinder]

@JessicaP  can you please help?

[lw9090]

Chat support is no help

[kinder]

so how can I get my token reset in order to readd Arlo to HomeKit?

[kinder]

@JamesC  can you please help me with token reset?

[JamesC]

kinder,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[kinder]

Thank you so much @JamesC .

I did power cycle the hub by pulling out and back in the cable but when clicking the Homekit button on the Arlo hub it is still stuck on "Discovering your device. Please wait" any suggestions on how to fix it?

[JamesC]

The development team is currently investigating these reports. I will provide an update as soon as I have more information available to share.

JamesC

[kinder]

Thank you so much! 

I will wait for an update from you.

[JamesC · Accepted solution]

The development team is continuing to investigate reports of HomeKit not working with VMB5000 SmartHubs. We do not advise any troubleshooting on your part to attempt to resolve this issue at this time.

You can keep updated on this issue at status.arlo.com

We apologize for any inconvenience this has caused and are continuing to work diligently toward a solution.

JamesC

[kinder]

Hi @JamesC ,

I can confirm the team was able to fix the issue and I was able to add the bridge and cameras to HomeKit.

Thank you so much for your help!

[arlo_rg]

Hi!
I have the same issue. How did you fix it?

[arlo_rg]

Hi @JamesC !

I have the same issue. 

Your Arlo Case Details
Case Number: 43547533
Subject: Arlo hub not working with HomeKit after FW update
Created Date: 6/26/2023
Description: Arlo hub not working with HomeKit after FW update

[kinder]

I checked the status page and saw it was resolved there so tried it again and it just worked for me.

Maybe you need a token reset before trying.

[arlo_rg]

Thanks @kinder 

[arlo_rg]

Token reset worked. Thanks again @kinder !!