Can’t add basestation to homekit again

[FrankTXD]

Can I get a token reset as well?

Firmware: 1.17.0.0_3827_6ba79e5
Hardware:VMB4500r2

[AndrevS]

Hi Jessica

I resolved it. 

I didn't realize that my Arlo base station was plugged into the router which is different from the WiFi Mesh network.

When I plugged the base station into the Mesh router, it worked.

Thanks

[Mcmixmaster]

Hello, please send a token reset request to my base station as well.

[JamesC]

jmandersson, klphan870, Mcmixmaster

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[amgarlo]

hi james - i had requested help with this last week, but i think the support is no longer active, can you help me out there?

thanks!

[JamesC]

amgarlo,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[par75]

Can I get a token reset? My apple home kit not connected to Arlo pro 2

Firmware: 1.17.1.2_3864_0e6c162
Hardware:VMB4500r2

[JamesC]

par75,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[par75]

Hi James,

I have rebooted my base station and wait more than 5 mins. then try it out. but I still have same issue. Can you please take a look?

Thanks,

Par

[par75]

Hi James,

It is working now.

Thanks

Par

[Geoffreyne]

How do I request a HomeKit token reset?

[Puuujii]

Same issue - stuck at “Discovering your device. please wait”.

Please send a token reset thank you.

[ShayneS]

I have reset you HomeKit tokens, Pease reboot your base stations and try again

Thanks

[Eyad107]

Case Number: 43004986
Hi, I removed Arlo basestation in HomeKit after issues with connecting to the cameras. I removed the basestation in HomeKit. Now when I go in to Apple HomeKit in Arlo app, it searches and searches but can’t find any devices.
I searched here with multiple similar problems which solved by sending or resetting HomeKit token by Arlo
so I guess I will need that to be done

[JamesC]

Eyad107,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Crusader92]

Can’t connect base station to HomeKit.  Stuck in connecting accessory 

[Crusader92]

How do I get a token reset?

[JamesC]

Crusader92,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC