Arlo|Smart Home Security|Wireless HD Security Cameras

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fc7737
Aspirant
Aspirant

Dear support,

 

I'm stuck at "Discovering your device. Please wait" page.  

 

Can you please help?

 

Thanks,

William

7 REPLIES 7
hhyfirst
Aspirant
Aspirant

My Base station also seems to need a token reset to re-connect to Homekit. Can you help?

QuintusPre
Apprentice
Apprentice

I need a reset token please for my VMB4000. Thanks!

ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit tokens, Please reboot your Base Station or Smart Hub and try again.

Thank you

QuintusPre
Apprentice
Apprentice

Thank you!

fc7737
Aspirant
Aspirant

Thank you Shayne.

 

Unfortunately, after base station rebooted I'm still not able to see my base station during Homekit setup and stuck there.

 

Can you please help me reset again?

 

Thank you!

 

Here is my Arlo details:  

Base station Model: VMB4000R3

Serial Number: 4R058373A264B

FW: 1.17.1.2_3987_0e6c162

 

Camera: Arlo Pro (H11) FW: Firmware1.092.1.0_9_120d8b7

fc7737
Aspirant
Aspirant
I’m able to setup the HomeKit now. Instead of using iphone(15.3.1), I’m able to add the HomeKit using my IPad (15.2).

Thanks
ShayneS
Arlo Moderator
Arlo Moderator

You can also try removing & reinstalling the Arlo mobile app. Please make sure you are up to date on the latest Arlo app version as well as iOS. 

 

Thanks