Smartthings integration not recording locally, not recording on camera with motion trigger

[Eghost57]

I have two Arlo Ultra 2 cameras, two essential spotlights, and a VMB5000 hub. All the cameras are named and connected to the hub. Here are my issues:

1. Motion events were not passing to Smartthings. The integration instructions say nothing other than to disarm the cameras before adding to Smartthings. I've discovered it doesn't matter which mode is enabled in the Arlo app just that motion rules are setup for a camera to pass motion events to Smartthings. It would be nice to include that in the instructions, or maybe my system is not working properly, I don't know because documentation consists of posts in this forum. I don't have a Smartthings mode which is mentioned frequently.

2. If I setup the Arlo app for motion on all the cameras but remove recording and use the motion events to trigger Smartthings to turn on recording, nothing is recorded from the camera that had the motion event. I've tried with every camera and it's interesting because if I setup the motion event to trigger recording on other cameras I get recordings from every camera except the one that has the motion event. The only way to get a recording on the camera with motion is to have recording as part of the device rules in the Arlo app rather than in Smartthings.

3. None of the recordings triggered through Smartthings are recorded locally on the hub they only exist in the cloud. What's up with that?

So how do I fix this or is this just how they work? 

[ShayneS]

Thank you for the feedback, I have notified the team and I will report back as soon as possible. 

[ShayneS]

Hi @Eghost57 Did you happen to receive my Private message?

[ShayneS]

@Eghost57 Did you happen to receive my private message?