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Solved! Go to Solution.
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Mine started working yesterday. I had to unlink and relink the Arlo account to Smartthings. I also had to redo the smartlighting automations in Smartthings.
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Thank you for providing your feedback, I have notified the Development team & we are working on a release for early next week. I will be sure to update you as soon as I hear more!
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Thank you for your patience while we worked to resolve this issue. The issue with the Arlo SmartThings integration and not receiving alerts should now be resolved. You do not need to relink your devices, you should now be receiving your automation alerts.
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On my 5-camera setup, I can confirm Arlo-SmartThings integration was working 3/9 and 3/10, now NOT working again on 3/11.
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Worked good for a day.
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Mine worked last night and this morning not working. How hard can this be to fix. This has been going on now for about 3 1/2 months.
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Sigh.. Worked for a day after the initial post tat it was fixed. No longer working as others have reported. Yall do QA on your so called fixes?
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Thank you for providing your feedback, I have notified the Development team & we are working on a release for early next week. I will be sure to update you as soon as I hear more!
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Do any of you know any youtube tech reviewer, time to expose this joke. Also , if could we all leave comments / rating on playstore just to warn people about this joke of a company.
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we should not have to tell Arlo their automations is not working. They should be monitoring the transactions and know an average number of motion events that are sent to ST every hour or 10 min or other period of time. Then if the number falls below the lower limit - 1 or -2 sigma they should know that there is a likely failure to investigate. A script could be written in short order that would do the monitoring and send a message to the development team of the issue. Then the fix should be developed verified in their dev instance, then subsequently verified in their QA and finally in test environment before put in production. This is basic IT development and maintenance procedure that should only take a day or two end to end. I had assumed that Arlo would have a competent team and it was just our issue was not given priority, but history is proving my assumption incorrect.
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I started doing some research into Reolink or Eufy. However, from looking at the SmartThings website only Ring, Arlo Nest and Imilab are supported.
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To add insult to injury, I received this from Arlo at 3:47 this morning, proving they are truely clueless and left had does not know what the right is doing.
…………………….
Last Update:
Hello Jack,
Good Day!
This is a follow-up regarding your Arlo support case number: 42869908
We hope you are doing well. We wanted to reach out on behalf of the team and update you on the status of your case about the Smarthings behavior. We received an update from the team and confirmed that Smarthings should now be up and running.
Let's observe the Smarthings behavior and kindly let us know what is your observation.
If you have other questions, you can also contact us at:
We appreciate your continued patience and cooperation.
Have a nice day! Take care!
Kind Regards,
Alfred
Arlo Support
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Still not working on my wireless doorbell camera. Was any firmware upgrade released?
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I'm not holding my breath, though. They've name that exact same promise, what, 5 times now?
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My biggest complaint regarding Arlo Support is that they tend to treat their paying customers like children. I'm not talking about politeness or courtesy; I'm talking about information dissemination. They never give us technical details, as if we wouldn't or couldn't know what to do with it. As someone with a Master's Degree in Electrical Engineering, I find their treatment both insulting and condescending. This may not be their intention, but it most certainly is the result. And I don't blame the individual support personnel, either; they are doing as they've been trained. I blame Arlo's poor management for this!
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I am Jack, the email was addressed to me in response to my November trouble ticket. I agree on the lack of communication and talking down to the community. I am a former IT Program Manager that transitioned to a CIO of a large organization, I am appalled by this entire situation.
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As of this response no firmware has been issued to my base station or cameras. Still running the same. Although I cannot confirm the date of the firmware because they don't give that info in the device settings.
I've been paying attention to this since the beginning but also believe it has nothing to do with the firmware.