SmartHub VM5000r4 and Arlo Baby Camera no longer working with Apple HomeKit

[mpierrel]

Hello, 

My base station VM5000r4 and Arlo Baby camera stopped working with HomeKit.  They both show the latest firmware installed.  I've tried factory resetting both and after going to the HomeKit setup, they're both stuck on the "Discovering your device. Please wait" screen.  According to other messages here, it suggests I need a token reset for both devices.  Could someone please help? 

Thanks.

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[mpierrel]

Hi James, 

Thanks. that worked for the SmarHub.  How about the Baby Camera? 

Let me know.  

Thanks.

[mpierrel]

Hi James, new update... The smarthub stopped working again.  

Also, the baby camera never worked.

[JamesC]

mpierrel,

I sent another token refresh to both the baby camera and the vmb5000 smarthub. Try setting up homekit again following the instructions linked above. Do you still see the same behavior?

JamesC

[mpierrel]

Thank you; the smarthub is working again but the baby cam is still not.  That's all I see after tapping on HomeKit Setup