Showing "Live Stream Not Supported" on Alexa device

[lucidmind]

I have tried all of the following without success:

1) disabling and re-enabling skill for camera in Alexa

2) Deleting camera altogether from Alexa and re-discovering and then enabling skill in Alexa by connecting accounts

3) uninstalling and reinstalling Arlo app, followed by  step 2 above

4) changing wifi network

Note that Arlo camera is working fine in Arlo app and Alexa app is able to discover and connect to it but does not do live stream is still saying not supported

[lucidmind]

The Arlo development team is investigating this issue. We will provide an update as soon as we have more information to share with the community.

[lucidmind]

Model:

Arlo Essential Wired Video Doorbell, AVD1001B

Firmware:

1.14.0.0_1117_c9951d1_b4efa46

I'm also having the same issue as the other poster. When I try to live stream Arlo camera on my echo show 10 device, I get Arlo camera is not supported. The camera works fine in the Arlo app but is not communicating correctly with Alexa app.

[lucidmind]

What is frustrating about this is that this is the main reason I got the echo show  device was primarily to use it as a display for the front door camera. Kind of defeats the point. It was nice while it worked! Help us out Arlo

[Jonny72]

I have the same problem without solution. 

I bought Arlo so that my children can see on echo show 10 the camera without phone.

it is really frustrating not have a solution. Arlo developers should really do  something for solve this issue!!!! 

[Alak]

Having the same issues!
Uninstalled cameras from Alexa app, uninstalled skill from Alex, allowed Alex app from Arlo, went back in Alexa app added skill and cameras. Still not supported!
Fustrated and disappointed with Arlo!! Not syncing with Alexa and live feeds getting slower to connect.

[Jonny72]

So sad! I bought ring doorbell and is working amazing good with alexa echo show 10. Sorry but never Arlo product again!

[JessicaP]

The Arlo development team is investigating this issue. We will provide an update as soon as we have more information to share with the community.

[Jonny72]

Unusefull Answer. Sorry is about 5 month that I and other user we have ask for this problem with no answer.

[ShayneS]

Hello,

Are you still experiencing this issue? 

[veevee06]

Yes, I'm having this issue as well. Hasn't worked the past 4-5 weeks.

[ShayneS]

What are the firmware versions as well as name/model of your Amazon devices? 

[ShayneS]

Are you still experiencing this issue? 

[Steveox]

Hi live view still not working with Alexa.
Have a new wire-free video doorbell and trying to pair with a new Amazon Echo Show 5 gen2 using the Arlo skill.
Still showing live view not supported in Alexa app.

[ShayneS]

HI @Steveox

What are the firmware versions as well as name/model of your Amazon devices?

[Steveox]

Hi ShayneS.
Amazon Echo Show 5 gen2 (model# C76N8S)
Driver Software Version - 6812522884
Can’t find anything mentioning firmware on the device or Alexa.

[Steveox]

Hi ShayneS.
Have you forgotten about this issue?
Please provide and update.

[ShayneS]

Hi @Steveox

I will check on an update for this.

Thanks 

[Batman7349]

It’s been since June 23rd, it is now almost September. Does Arlo have a fix for the issue or am I scrapping the system and moving on?

[ShayneS]

@Batman7349

Let me check in on this for you now, I will provide an update as soon as possible. 

[Batman7349]

ShayneS,

That is the exact same answer you gave on June 23rd. This thread has been active since October of 2021, almost a year. 

Either say you don’t know and don’t have a fix, or give us an answer.

There are other systems on the market compatible with Alexa, I don’t have a problem canceling my cloud service and moving on.

Batman7349

[ShayneS]

@Batman7349

Thanks for the feedback, I requested an update from the development team. As soon as I receive an answer I will update the thread ASAP.

[Batman7349]

ShayneS

Any update yet?

Rick

[GalK]

A year and a half and still no solution.

I guess it's time to move on to another brand.

Poor support with the same answer but nothing that is helpful in some way.

[Batman7349]

Pretty sad, I’ve even called out ShayneS on this and still crickets. Let’s see what Amazon has the works properly with Alexa & Firestick!

[ShayneS]

I am still following this issue and waiting for additional info.