None of my cameras are announced anymore by Alexa since upgrading the Arlo Secure system

[cp33]

Since upgrading the Arlo Secure system with the new interface, none of my cameras are being announced by Alexa anymore. I've tried disabling and re-linking the skill several times, as well as removing the activity zones, but nothing has worked. Any other advice?

[ShayneS]

Thank you for the feedback. I have notified the team and I will report back with more info as soon as possible. 

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[cp33]

OK Thank you

[ShayneS]

It looks like there is traction on this, I'm waiting for more info to provide.

[ShayneS]

Hi @cp33 

The team reviewed your account and are seeing no issues with the devices sending motion events as of Dec 12th. Does that sound correct?

Thanks 

[cp33]

No, that's not correct. Even though I added two new Arlo 5 Pro cameras, I’m still not having any luck. I can view the live camera feed through Alexa Show, but I'm not receiving any motion detection notifications on any of my Alexa devices (I have 5 Alexa devices in total).

[ShayneS]

Hi @cp33 

Have you enabled motion for announcements on the Alexa app for the desired device(s)?

[cp33]

Yes, it has always been enabled for all 5 cameras

[ShayneS]

Thanks, I will provide this info to the team and update you as soon as possible. 

[Jensimon29]

Mine are doing the same thing. Need my notifications back. 4 cameras.

[ShayneS]

Hi all,

The team is working to resolve this symptom as soon as possible. I should have more info soon.

[ShayneS]

Hi @cp33 

The team informed me that this should now be resolved. Can you test this symptom again and let me know the results?

Thanks