Need a Homekit token reset

[jdelic]

My VMB5000 keeps getting stuck at "discovering new devices".


Additional questions:
- Is there a way for me to do the token reset myself without involving customer support?

- Would a factory reset also reset the Homekit token?

Thank you

[BrookeN · Accepted solution]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

If you see library:

How do I connect my Arlo device to Apple HomeKit?

If you see feed:

https://kb.arlo.com/000063184

[jdelic]

Hi @BrookeN 

Thank you for your help. Can you take a look at my other questions? I'd really appreciate it.

Thank you,

Jonas

[BrookeN]

You can not reset the token yourself, it does have to happen on our side. As well as a factory reset will not reset the token as well. 

[jdelic]

Yeah, unfortunately that's what I thought.

If any of this equipment breaks, I will replace it with something from a different vendor and I will not buy new equipment from Arlo. The idea that I need to contact support if I change my home networking setup is completely unacceptable. Anything that isn't connected to my cloud subscription must be manageable by me. This is my home security setup we're talking about. Absolutely out of any realm of acceptability to have a secret API that can reset my Homekit connection and unlogged network access to my home box. If I had known this, I would have never bought this product.

Thank you for resetting it though.