Need a Homekit token reset

[jdelic]

My VMB5000 keeps getting stuck at "discovering new devices".


Additional questions:
- Is there a way for me to do the token reset myself without involving customer support?

- Would a factory reset also reset the Homekit token?

Thank you

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

If you see library:

How do I connect my Arlo device to Apple HomeKit?

If you see feed:

https://kb.arlo.com/000063184

[jdelic]

Hi @BrookeN 

Thank you for your help. Can you take a look at my other questions? I'd really appreciate it.

Thank you,

Jonas

[BrookeN]

You can not reset the token yourself, it does have to happen on our side. As well as a factory reset will not reset the token as well.