Arlo|Smart Home Security|Wireless HD Security Cameras

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Kuzco83
Aspirant
Aspirant

Good morning!

 

Could you please reset the Apple Homekit Token? For some weird reason they stopped working.

 

Thank you in advance!

36 REPLIES 36
Bejaip
Aspirant
Aspirant
That worked!!
Wallndan
Aspirant
Aspirant
Hello
I have the same problem again where Arlo drops Homelink connection. What information do you need?
JamesC
Community Manager
Community Manager

Wallndan,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Bergie21
Aspirant
Aspirant
I also need my token reset please
JamesC
Community Manager
Community Manager

Bergie21,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

KrasavchiK
Aspirant
Aspirant

Can you also send a token reset for my base station? Thanks

JamesC
Community Manager
Community Manager

KrasavchiK,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

poughkeepsee
Aspirant
Aspirant

Hi, asking for a token reset for me as well, my page is stuck as discovering your device .

Thanks. 

JamesC
Community Manager
Community Manager

poughkeepsee,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

poughkeepsee
Aspirant
Aspirant

Thanks, James, that worked 🙂

Arslater
Aspirant
Aspirant

I’ve been trying to get through to tech support for an hour to get my token reset, as I have the same issue. The chat just times out on me. This is so frustrating. My case number is 43166087.

JamesC
Community Manager
Community Manager

Arslater,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC