IFTTT and Arlo detection

[m4f1j0z084]

I was using Arlo detecting animals as trigger for IFTTT throughout whole 2021.

Now that the spring is back I want to do the same, but all of a sudden I keep getting an error message "The plan assigned to device does not support animal detection".

Why does this happen? I can confirm that animal detection and smart notifications work normally in the Arlo app.

See screenshot attached.

[StephenB]

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@m4f1j0z084 wrote:
I was using Arlo detecting animals as trigger for IFTTT throughout whole 2021.

Now that the spring is back I want to do the same, but all of a sudden I keep getting an error message "The plan assigned to device does not support animal detection".

Why does this happen? I can confirm that animal detection and smart notifications work normally in the Arlo app.

See screenshot attached.

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Have you looked at the subscription status for the camera in the Arlo app?

[m4f1j0z084]

Of course, all cameras have an active subscription. See SS attached.

[defro781]

Same issue here for vehicle detection.  Definitely have the subscription and already detected a 'vehicle' this week so it's working in Arlo.. just some kind of bug with Arlo -- IFTTT all of a sudden.

[m4f1j0z084]

So who needs to look into this issue, is it something that Arlo needs to fix or is it something on IFTTT side?

[mbt2001]

I'm here with the exact problem (and intended use it appears, I want to chase rabbits away, lol)

This worked last year.  Now I can't create the trigger, getting the same error message about "The plan assigned to device does not support animal detection".   And Yeah, none of the other (vehicle, person) smart detections work either for that matter.

This smart detection integration to IFTTT was somewhat recently added. Is it broken already? (or removed?)

[m4f1j0z084]

It wasn't recently added, I've used it most of last year. It also wasn't removed, its just broken.

I'm in talks directly with Arlo support, getting nowhere so far.

Please open a support case as well, it just might get their attention if more people report the problem.

[mbt2001]

Well, I just meant that IFTTT support without the smart identification handling was available for a few years. It was added in around July 2021 as I recall.  I was working with smartthings integrations at the time.

But yeah, I'll open a support case also and hope for the best. 😃

[mbt2001]

No update either from Arlo although the nice people at IFTTT did respond to my query... So maybe it'll be looked into?

Sorry about the trouble! We've received similar reports from other users in which the same "plan assigned to the device does not support detection" error message appears.
 
We've already reached out to the Arlo team to investigate this error and a member of the team will be in touch to let you know when we have more information.

[m4f1j0z084]

That's great, thank for the feedback.

[Lukas]

Yes I have the same problem, all my triggers with detection are broken in terms of updating and changing. Existing ones seem to be working but can't be changed 

Happened some time in the last few weeks and noticed when I went to update some triggers. 

[m4f1j0z084]

Any update here? Still having the same problem.

[mbt2001]

I wish. I also keep checking every so often.

The ball is clearly on the Arlo side of the net and they apparently have no interest in doing anything about it.

Which is really sad considering it used to work quite nicely.

[GGPUBLIC]

Exact same situation here. 

Everything was working like a charm and I had IFFT triggered upon an animal detection.

I upgraded to an even better plan (to get 4k records and backups over a longer period) and IFTTT is no longer authorizing me to use the "Object Detection" trigger. 

It constantly says in red: The plan assigned to device does not support [animal] detection

...whether I have the highest plan that obviously support animal detection.

@Arlo please do something here, there is something wrong !

[Hjuuuy · Accepted solution]

I was having the same problem and reported to support a week ago. 
They did some testing with me and then reported the issue to development.  I am happy to say that as if this morning it is back up and running as before!  If you were having this same problem try going back into IFTT and resaving the applet. Hopefully yours are working again too. 

[GGPUBLIC]

Thanks so much for taking this with the support and share it with the community. I confirm, it works on my end.
Take care

[m4f1j0z084]

Thank you for letting us know. I can confirm that it works on my end as well.

[mbt2001]

I can confirm this is working again also.  Yay!

I guess it also confirms that finding the *right* support person is always the key, lol.

Thanks so much!  😃