Arlo|Smart Home Security|Wireless HD Security Cameras

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Eyad107
Aspirant
Aspirant

I had to delete my home and start over again 

unfortunately I can’t add my base station to HomeKit and it’s not recognizing last time it was fixed with a HomeKit token reset 

I need a new reset please 

Arlo Pro 2 Pro Base Station Three-LED VMB4000 

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ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

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6 REPLIES 6
ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Eyad107
Aspirant
Aspirant

Thank you for your help 

 

I was able to add the basestation and all the Cameras but in HomeKit (Home app) it all have No streaming and says cameras are Off. this is the 1st time i encounter this issue. Do you have any recommendations? 

Eyad107
Aspirant
Aspirant

I had to delete my base station since all the streaming is not working and showing as cameras are off 

 

can you reset my token one more time 

 

I do appreciate all the help and I wish there is a way to do my self instead of bothering you every time 

Pro Base Station Three-LED VMB4000 Arlo Pro 2 

Eyad107
Aspirant
Aspirant

I try to add the base station again now and it showed up in my home and seems all cameras are working and steaming to home app OK now

thank you for your help 

ShayneS
Arlo Moderator
Arlo Moderator

@Eyad107 Thank you for the update.

KingBanks
Aspirant
Aspirant

I had it previously connected but it suddenly stopped working. The cameras weren’t responsive in HomeKit but were in the Arlo app. So I deleted the Cameras from HomeKit, hoping to resolve the issue. But when attempting to add the cameras again. It says it needs to be reset. Can someone help with a token reset?