Homekit Reset Token

[EnvillePlease]

I've raised a support ticket to get a HomeKit reset token sent to my basestation, I explained what the issue was (everything has been working with HomeKit, but it has now stopped and I now can't add my cameras back in), but I've just been sent a standard set of FAQ's and no way of responding back to support to tell them I've tried all that, I know what the issue is.

Can someone help please?  I'm getting quite fed up with the broken Arlo support request system, you seem to be able to log a new request but are completely unable to get back to ones you've already raised.

[ShayneS · Accepted solution]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[EnvillePlease]

Thank you!

[Balboaf]

I’m in the exact same situation, can you help me? Please. 
thank you.