Arlo|Smart Home Security|Wireless HD Security Cameras
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Homekit Discovering Devices hang

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Dr_G
Aspirant
Aspirant

I have two base stations that neither are able to connect to HomeKit...they are both getting stuck in "Discovering Devices" can I get a token reset for both Hubs?

36 REPLIES 36
sjirk
Aspirant
Aspirant

I have the same issue, would it be possible to receive a token reset ?

hbird3
Aspirant
Aspirant
TimNauss
Aspirant
Aspirant
James, could you send me a reset token as well? I am having the same issue.
Noname4u
Aspirant
Aspirant
DavesFaves
Tutor
Tutor

Good morning,

 

I've been experiencing this problem with HomeKit for months now. Thank you for the update to the app. I've taken the update and my HomeKit integration still does not work. It hangs up at "discovering devices." May I too get a token reset ASAP? Thanks.

 

Have a good weekend,

Dave

Quangg
Aspirant
Aspirant

Hi, Can you please send a reset Homekit token for me?

I am unable to connect to Homekit on the Arlo Mobile App.

Cheers

ShayneS
Arlo Moderator
Arlo Moderator

 

@Quangg

 

The fix for this issue has started rolling out. Please update your Arlo mobile app manually to version 3.5.1 from the iOS store by removing & re-installing the app. I have reset your HomeKit token, please reboot your base station and try again

Quangg
Aspirant
Aspirant

@ShayneS 

I have performed all the steps mentioned below.

I've updated the app by removing and re-installing.

I have also rebooted the base station and tried again but still not working.

Is there anything else I can try?

iarumas
Aspirant
Aspirant

It looks like I need a token reset too please.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @iarumas

 

I have reset the token, can you please try once more.

iarumas
Aspirant
Aspirant
Thanks, now I get “unable to add accessory. Accessory is out of compliance.”
Dealbergaria
Aspirant
Aspirant

I have 2 base stations: Main Arlo Hub with Essential Spotlight Cameras and Second Arlo Hub with 3 Essential spotlight cameras and a Pro 2 camera. I managed to successfully add the Main Arlo Hub to HomeKit, but the 2nd one gets stuck at "Discovering Devices" in its HomeKit setup. I have the latest iOS App version (3.5.5) and the hub firmware seems up to date. I rebooted the hub but still no joy. Do I need a HomeKit Reset Token?