HomeKit token reset

[jlondono]

Hi. I am trying to reconnect my Arlo Smarthub VMB4540 to Apple Homekit. I have restarted the base station numerous times, and after hitting the Set up button, it is just stuck on "Discovering your device. please wait.”

[boadster]

I think I also need a reset token. Trying to connect to HomeKit and it’s requiring a QR code or the 8digit HomeKit code. Neither came with base station. 

[ShayneS]

I have reset your HomeKit tokens, Please reboot your Base Station or Smart Hub and try again.

Thank you

[boadster]

Thanks for the reset. Unfortunately, I get the same response. The app walks me through selecting the device, my home, and the room to associate it with, then asks for the 8 digit HomeKit code or to scan the HomeKit QR. I have neither of those, and am not sure how to go about getting them. They did not come with the device. Thoughts?

[ShayneS]

@boadster Can you try this.

To setup an Arlo device without a setup code:

1. Launch the Arlo Secure app on your Apple device.
2. Tap Settings > My Devices.
3. Select an Arlo Base Station.
4. Tap HomeKit.
5. Select the Base Station you want to add to HomeKit.
6. Select a Home or tap Add New Home.
   If you don’t have a Home set up in the Arlo Secure app, you are directed to create a Home.
7. Select a Room or tap Add a New Room.
   If you don’t have a Room set up in the Arlo Secure app, you are directed to create a Room.
8. Tap Continue to add devices to HomeKit to add devices or additional Base Stations.
9. Continue through the setup flows to confirm the name and room placement for each device.
   Note: The name that you give each device is used for Siri commands. Choose a unique name that is easy to remember and pronounce.
10. Confirm the name of the device.
11. Tap Skip, or rename any other devices as needed.
12. Tap Finish.
    Your devices are ready to use with HomeKit.

[boadster]

Sorry, just now getting back to this. I definitely tried the steps you outlined and described that in my previous response. I've tried again multiple times in the last couple months with the same result. I am always brought to a screen that asks for the homekit code or QR code. I have also checked pretty regularly for a firmware update and found nothing. Please advise.

[ShayneS]

@boadster 

Can you try again and remove and re-install the Arlo app.

[boadster]

I’ve tried that multiple

times. I’ve also tried new accounts, etc. I have a support thread that has asked for screenshots, and my shipping address. I will continue the support through that.