Arlo|Smart Home Security|Wireless HD Security Cameras

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jessejjohnson
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Follower

Requesting a HomeKit token reset request for VMB4000r3?

 

Hub series number: 4R05857GA14D2

8 REPLIES 8
JamesC
Community Manager
Community Manager

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

bill661
Aspirant
Aspirant

I would like to have a reset sent to my unit. Thanks. 

JamesC
Community Manager
Community Manager

bill661,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

C-Starr
Aspirant
Aspirant

Hello support I am having exactly the same problem with my base station vmb4000r3. Can you please send the token reset?

JamesC
Community Manager
Community Manager

C-Starr,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

C-Starr
Aspirant
Aspirant

Thanks support. It’s fixed now after the token reset.  for others looking for similar situations I am on IOS/TVOS 16.5 using an AppleTV 4K as the main hub.

axdero
Aspirant
Aspirant

Hello Arlo Support Team,

Would it be possible to send a HomeKit token reset to my VMB4000r3 as well?

Thanks for your help.

Best regards,

Axel

JamesC
Community Manager
Community Manager

axdero,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC