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HomeKit stopped working

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Eucor
Follower
Follower

My HomeKit also stopped working. Can I get a token reset please?

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JessicaP
Arlo Employee Retired

Hi Eucor and Nubbsy,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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3 REPLIES 3
Nubbsy
Aspirant
Aspirant

Hi JessicaP,

 

I am also having this issue where I cannot add Arlo to Homekit.

Could you also please send me a new token?

Many thanks in advance.

motomax
Star
Star
My HomeKit connection stopped working after updating to the new IOS. Rebooting the Arlo base station solved the problem instantly.
JessicaP
Arlo Employee Retired

Hi Eucor and Nubbsy,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?