Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Baby not reachable in Homekit

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SebG77
Tutor
Tutor

Hi, our Arlo Baby worked well for more than a year now in Apple Homekit. Now it appears to be not reachable in Homekit anymore however it still works over the Arlo app. Following the fix on this issue I removed it from Homekit, added it again by scanning the code in Home app, assigned it to a room, named it and did all the usual steps. It worked well again in Homekit and Arlo app, however after some weeks it is again same issue. It is not responding in Home app, now preview, no live feed, nothing but still working normal in Arlo app.

Any idea how to keep it working in Home app?

Model: ABC1000 | Arlo Baby
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ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support