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  • ‎2021-09-21 07:20 PM
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MysticalMule
Aspirant
Aspirant
‎2021-09-21 07:20 PM
My HomeKit integration has stalled again. Can I get another token reset? Why does this happen? Anything I’m doing on my side?
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JessicaP
Arlo Employee Retired
‎2021-09-22 11:18 AM

You shouldn't need another token reset after this one. But I've sent a token reset request to your base station which should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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JessicaP
Arlo Employee Retired
‎2021-09-22 07:36 AM

Hi MysticalMule,

 

What error or problem are you experiencing with Apple HomeKit and your Arlo system?

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MysticalMule
Aspirant
Aspirant
‎2021-09-22 08:26 AM
It says it’s “Discovering your device. Please wait.” But never discovers anything. Last time this happened I needed a token reset to fix it. I hope this isn’t going to become a regular thing.
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JessicaP
Arlo Employee Retired
‎2021-09-22 11:18 AM

You shouldn't need another token reset after this one. But I've sent a token reset request to your base station which should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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Message 4 of 4
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Discussion stats
  • 3 Replies
  • ‎2021-09-21 07:20 PM
  • 1172 Views
  • 0 Likes
  • 2 In Conversation

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