Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

HomeKit is "Discovering" - Need token reset. Again.

Reply
Discussion stats
  • 1 Reply
  • ‎2022-07-22 09:40 PM
  • 691 Views
  • 0 Likes
  • 2 In Conversation
MysticalMule
Aspirant
Aspirant
‎2022-07-22 09:40 PM

It says it’s “Discovering your device. Please wait.” But never discovers anything. Last time this happened I needed a token reset to fix it. I hope this isn’t going to become a regular thing.

 

This is maybe the 3rd or 4th time I've needed a token reset. Why does this keep happening? It's annoying.

Labels:
0 Likes
Reply
Message 1 of 2
691
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2022-07-25 11:42 AM

MysticalMule,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

0 Likes
Reply
Message 2 of 2
666
Discussion stats
  • 1 Reply
  • ‎2022-07-22 09:40 PM
  • 692 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.