Arlo|Smart Home Security|Wireless HD Security Cameras

HomeKit and Token Reset

Reply
Discussion stats
  • 6 Replies
  • 640 Views
  • 0 Likes
  • 4 In Conversation
IMEko
Aspirant
Aspirant

Like others I'm unable to link my Arlo Base Station with HomeKIt. From what I've found it seems resetting a "token" from Arlo's end is the solution. How do I get them to do that? Their support options are abysmal, I keep going round and round looking for a way to contact them directly and can't.

1 ACCEPTED SOLUTION

Accepted Solutions
StephenB
Guru Guru
Guru

@IMEko wrote:

Like others I'm unable to link my Arlo Base Station with HomeKIt. From what I've found it seems resetting a "token" from Arlo's end is the solution. How do I get them to do that? 


Posting here works, especially if you tag the mods - @BrookeN , @JamesC , @ShayneS .

 

They might not respond until Monday though - coverage here is lighter on weekends.

 

If you have a subscription, you can also reach support using the support center in the app (NOT my.arlo.com). 

View solution in original post

6 REPLIES 6
StephenB
Guru Guru
Guru

@IMEko wrote:

Like others I'm unable to link my Arlo Base Station with HomeKIt. From what I've found it seems resetting a "token" from Arlo's end is the solution. How do I get them to do that? 


Posting here works, especially if you tag the mods - @BrookeN , @JamesC , @ShayneS .

 

They might not respond until Monday though - coverage here is lighter on weekends.

 

If you have a subscription, you can also reach support using the support center in the app (NOT my.arlo.com). 

IMEko
Aspirant
Aspirant

Thanks, I contacted support via the app.

ShayneS
Arlo Moderator
Arlo Moderator

@IMEko I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Gazzo
Aspirant
Aspirant

Hello,

@ShayneS I’m having the same issue. Would you be able to send me a token as well?

thank you!

ShayneS
Arlo Moderator
Arlo Moderator

Sure thing @Gazzo 

 

I just reset the token, go ahead and reboot your base and try again.

 

Thanks 

Gazzo
Aspirant
Aspirant

Thank you @ShayneS 

It works now!!!