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Like others I'm unable to link my Arlo Base Station with HomeKIt. From what I've found it seems resetting a "token" from Arlo's end is the solution. How do I get them to do that? Their support options are abysmal, I keep going round and round looking for a way to contact them directly and can't.
Solved! Go to Solution.
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@IMEko wrote:
Like others I'm unable to link my Arlo Base Station with HomeKIt. From what I've found it seems resetting a "token" from Arlo's end is the solution. How do I get them to do that?
Posting here works, especially if you tag the mods - @BrookeN , @JamesC , @ShayneS .
They might not respond until Monday though - coverage here is lighter on weekends.
If you have a subscription, you can also reach support using the support center in the app (NOT my.arlo.com).
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@IMEko wrote:
Like others I'm unable to link my Arlo Base Station with HomeKIt. From what I've found it seems resetting a "token" from Arlo's end is the solution. How do I get them to do that?
Posting here works, especially if you tag the mods - @BrookeN , @JamesC , @ShayneS .
They might not respond until Monday though - coverage here is lighter on weekends.
If you have a subscription, you can also reach support using the support center in the app (NOT my.arlo.com).
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Thanks, I contacted support via the app.
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@IMEko I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.
Thank you
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Thank you @ShayneS
It works now!!!
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