HomeKit and Token Reset

[IMEko]

Like others I'm unable to link my Arlo Base Station with HomeKIt. From what I've found it seems resetting a "token" from Arlo's end is the solution. How do I get them to do that? Their support options are abysmal, I keep going round and round looking for a way to contact them directly and can't.

[StephenB · Accepted solution]

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@IMEko wrote:

Like others I'm unable to link my Arlo Base Station with HomeKIt. From what I've found it seems resetting a "token" from Arlo's end is the solution. How do I get them to do that? 

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Posting here works, especially if you tag the mods - @BrookeN , @JamesC , @ShayneS .

They might not respond until Monday though - coverage here is lighter on weekends.

If you have a subscription, you can also reach support using the support center in the app (NOT my.arlo.com). 

[IMEko]

Thanks, I contacted support via the app.

[ShayneS]

@IMEko I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[Gazzo]

Hello,

@ShayneS I’m having the same issue. Would you be able to send me a token as well?

thank you!

[ShayneS]

Sure thing @Gazzo 

I just reset the token, go ahead and reboot your base and try again.

Thanks 

[Gazzo]

Thank you @ShayneS 

It works now!!!